As the life insurance industry continues to address challenges around accessibility, engagement, and the protection gap, generative AI and digital innovation may help create more efficient and personalized customer experiences. This episode explores how technology could reduce friction in underwriting and distribution while supporting advisors and insurers in delivering more accessible protection solutions.
Host Mary Crean speaks with Farron Blanc about the evolving role of AI in insurance, the importance of customer trust and education, and how the industry may continue adapting to changing consumer expectations, longevity trends, and retirement planning needs.
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